How can we help?

VisitBeat account or platform support

For help with a merchant account, signing in, setting up a programme, Wallet passes, QR scanning, billing, or privacy, email hello@visitbeat.com.

Please include your business name and a short description of the issue. Never email your password, sign-in or recovery link, API key, customer QR code, or full payment details.

Help with a customer's loyalty card

For missing stamps, reward eligibility, or redeeming a reward, contact the business named on the card. Each business manages its own programme and rewards.

Privacy questions

For a specific loyalty programme, contact the business that issued the card. For questions about VisitBeat's handling of information, email hello@visitbeat.com or read our privacy notice.